We are sorry. Here is what to do:
- Message the worker in the booking chat and wait a short while: they may be stuck in traffic.
- If they do not arrive, cancel the booking in the app before it is marked started. If you have paid, you get a full refund.
- Still stuck? Open Report a problem on the booking so our team can help you find another verified worker.
If anyone is in danger, call 911 first.